How can I cancel my health plan?

To cancel a health insurance plan in most states:

You can cancel directly through your Stride Dashboard or by calling the marketplace call center.

1. Go to your Stride Dashboard, find your health insurance plan, and select “See plan details.”

2. Under “Learn more,” select “Manage your plan and application,” then choose “Cancel plan.”

3. Follow the prompts to finish canceling your plan.

4. If you have trouble canceling your plan or would prefer to cancel directly through the marketplace, call healthcare.gov at 1-800-318-2596. A call center representative can help you cancel over the phone.

To cancel a plan in California:

Follow these steps:

1. Go to your Dashboard.

2. Select “See plan details.”

3. Select “Modify Plan.”

4. Select “Cancel Plan.”

5. Our team will receive your request by email and submit it to Covered California.

Please note: If it’s the last day of the month and you need to cancel outside Stride’s business hours (8 a.m. to 4 p.m. PST), the best option is to log in to your insurance carrier’s portal, call your insurance company, or call Covered California at 1-800-300-1506.

To cancel a plan in states with their own health exchanges: Colorado, Connecticut, the District of Columbia, Kentucky, Idaho, Maine, Maryland, Massachusetts, Minnesota, Nevada, New Jersey, New Mexico, New York, Pennsylvania, Rhode Island, Vermont, and Washington State.

• If you live in a state with its own health exchange, you’ll need to cancel your plan directly through your state exchange account. These states include:
  • Colorado, Connecticut, the District of Columbia, Kentucky, Idaho, Maine, Maryland, Massachusetts, Minnesota, Nevada, New Jersey, New Mexico, New York, Pennsylvania, Rhode Island, Vermont, Virginia, and Washington State.
  • For contact information, please refer to the State Exchange Directory.

Important notes:

• You can cancel your plan at any time. If you’re switching to a new plan, be sure to cancel your current plan so you aren’t charged twice.
• If you cancel your coverage outside the Open Enrollment period, you’ll generally need to wait until the next Open Enrollment period to apply again unless you have a Qualifying Life Event.