Health Insurance

General Questions

• ★ Contact Us
• ★ Why should I buy health insurance?
• How do I reset my password?
• Does Stride offer every plan in my state?

Special Enrollment FAQ

• ★ What documentation am I required to provide for each qualifying event?
• What qualifying events allow me to get coverage outside Open Enrollment?
• When is Special Enrollment? Why does it exist?
• When will my coverage start if I apply during Special Enrollment?
• Are there any ways around Special Enrollment requirements to purchase health insurance?

Subsidized Plans

• Why am I asked to provide proof of income, citizenship, and/or immigration status?
• What documentation can I submit for proof of income?
• I drive for Uber, where can I find pay stubs to submit for proof of income?
• How do I submit supplemental documentation?
• What documentation can I submit for proof of citizenship?
• What documentation can I submit for proof of lawful presence or immigration status?

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Health Insurance 101

• ★ What are the differences between HMO, PPO, EPO, and POS plans?
• How do I check if my doctor is in-network?
• What is the difference between in-network and out-of-network providers?
• What's the deal with Bronze, Silver, Gold, and Platinum plans?
• What is an HSA and how does it work?
• Can I use my benefits outside of my state?

Health Insurance Terms

• What is a premium?
• What are out-of-pocket expenses?
• What is a deductible?
• What is coinsurance?
• What is a copayment?
• What is the maximum out-of-pocket amount?

Preguntas y Repuestas en Español

• ¿Puedo obtener seguro de salud si no soy un ciudadano estadounidense?
• ¿Cuales documentos puedo mandar para verificar mi ingreso anual?
• ¿Qué es el deducible?
• ¿Por que me preguntas por prueba de ingreso, ciudadanía o estado de inmigración?
• Tengo una condición médica. ¿Necesito pagar más por mi cobertura?
• ¿Qué es “una prima”?

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The Affordable Care Act (ACA)

• What is the Affordable Care Act?
• How much is the penalty I will pay if I don’t buy insurance?
• Can I get health insurance if I am not a US citizen?

Renaissance Dental Insurance

• How can I contact Renaissance?
• Who can be included on the dental plan?
• Are all plans available in all states?
• When will dental plan payments process each month?
• How can I cancel my Renaissance dental policy?

Pricing, Fees, and Subsidies

• ★ Do you offer the cheapest prices?
• ★ How do I find out if I qualify for a government subsidy? How are subsidies calculated?
• ★ Will I have to pay more if I have a pre-existing condition?
• Your services are free!? Then how do you make money?
• How long is my quote valid?
• Will my premium ever change?

The Purchase Process

• ★ I need help picking a plan!
• If I already have coverage, when should I cancel my old insurance?
• Can I save my application and/or quotes and view them later?
• Can I apply to more than one plan?
• Can I apply for Medicaid through your site? How about my spouse or kids?

The Application Approval Process

• ★ What is the status of my application!?
• When will my first month's payment be withdrawn?
• Can an insurance company reject my application? For what reason(s)?

Changing or Cancelling a Plan

• Can I change my application after it is submitted?
• How can I cancel my health plan?

Payment, Billing, Claims and Reimbursement

• How do I pay my premium?
• Who do I contact with billing related questions?
• How do I get reimbursed for healthcare expenses - In other words, how do I file a claim?

Privacy and Security

• What does Stride Health do with my pre-existing condition and other health data?
• With whom do you share my private information?
• How do you secure my private health information?

Data, Scenarios, and Recommendations

Data Sources

• ★ How do you calculate projected spend?
• ★ Where do you get your drug costs from?
• How do you calculate procedure cost?
• Why can’t I find my drug or dosage in your database?
• Why can’t I find a procedure I’m anticipating from the drop down list?
• Why can’t I find my “illness” in the drop-down list?

Scenario Examples

• What if I only take a drug for part of the year? How can I input this into the tool?
• Why are the monthly drug costs I see on your site different from what I pay now?

Recommendation Algorithm

• What if my doctor is not included in my recommended plan? Will I have to choose a different doctor?
• Do you steer me towards plans that pay you higher commissions?

Stride Drive

Using Stride Drive

• ★ Getting started with Stride Drive
• ★ How do I change my Stride Drive password?
• ★ I'm a rideshare driver. Which miles should I track?
• ★ How do I export my reports?
• How do I start tracking my mileage?
• I'm not a rideshare driver. Which miles should I track?

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Deductions

• ★ Can I deduct gas and maintenance expenses?
• Which expenses are deductible for rideshare drivers?
• Can I deduct my health insurance expenses using Stride Drive?
• Can I deduct depreciation?
• Can I deduct car payments and car insurance?

Technical Issues

• ★ Why is my app not tracking mileage correctly?
• Why did my Stride Drive app crash?
• My drive's map shows a straight line!
• Why is the Stride Drive app draining my battery?

Uber Tax Help

Rideshare Tax Deductions

• Can I deduct the miles that I put on my car?
• Are there expenses from my rideshare business that are deductible?
• What if I didn't keep my receipts for business expenses?
• What kind of documentation do I need for my deductions?
• How do I record a business asset?
• How do I classify each of my business deductions?

Uber Taxes: The Basics

• What is the Uber Tax Summary used for?
• My 1099-K total does not match the amount deposited in my bank account!
• Why did I get multiple 1099-Ks?
• What is the difference between a 1099-K and a 1099-MISC?
• Why didn’t I get a W-2, and why didn’t Uber withhold taxes for me?
• How do I report my Uber income?

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Filing Taxes with Uber Income

• Where do I send my tax return and payment?
• What's the deadline to file my taxes (or file an extension)?
• What happens if I file my taxes late?
• What are my options for filing taxes, and how much will it cost?
• What do I do if I'm audited?
• What is my business activity code?

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