How do I update my address and/or household size on my health plan?

Here’s how to update your address and/or household size on your health insurance plan. Keep in mind that changes to your address or family size may affect your plan’s price and availability. Be sure to complete every step so your changes are submitted and fully updated.

For Stride members living in a Healthcare.gov state: Alabama, Alaska, Arizona, Florida, Georgia, Indiana, Kansas, Louisiana, Mississippi, Missouri, Montana, Nebraska, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Wisconsin, and Wyoming.

Follow these steps to update your health insurance application:

1. First, log in to your Stride account through the Stride dashboard.
2. Click your health insurance card under "Current Plans". 
3. Select "See plan details", then click the "Manage Your Plan and Application" section.
4. Click "Learn More".
5. Click the black "Update my application" button. For family size changes, continue to the "Who is applying for health coverage?" screen and click "Add a person who needs coverage." You’ll need to resubmit the full application and answer questions about anyone you’re adding, such as their SSN, income if applicable, and date of birth. Be sure to have that information handy.

Continue through the application until you reach "Summary."

If everything looks correct, continue to Eligibility Attestation.

Eligibility results: You’ll then see your new plan price and eligibility based on the income you entered.

If everything looks good, continue to the next page and e-sign to finalize your new plan price.

Did you sign up for your plan through Healthcare.gov? 1) Log in to your Healthcare.gov account, then 2) select "Report a change" and follow the step-by-step instructions here.

You can also call Healthcare.gov at (800) 318-2596 and ask to report a change. After the representative verifies your identity, they can help you report the change over the phone.

For folks in California

You can go to your Stride Dashboard, select “View plan info,” and then choose “Change Plan.” From there, select the updates you’d like to make, and our member experience team will contact you for any additional information. We’ll then report the change to Covered California for you.

You can also call Covered California directly at (800) 300-1506. A representative can help you process your updates over the phone.  

Keep in mind that most updates need to be submitted by the 15th of the month to take effect on the first day of the following month. If you haven’t heard from our team during regular business hours, we recommend contacting Covered California directly. 

If you live in a state with its own health insurance exchange:

Log in to your state exchange account and select “Report a change.”

• State Exchange Directory

If you have an off-exchange health plan

Contact your health insurance company directly to report your change.