Next steps for your health plan

Please review this guide to understand what to expect in the coming weeks. 

1. What is the status of my enrollment?
   •  Click here to understand when your health plan will start 
   • Click here to understand what your application status means
2. How do I make a payment?
   • For California
     • We submit the first payment on your behalf. If we were not able to make a payment, you should have received an email with instructions on how to make your payment through Covered California
   • For other states
     • At the end of the application there was a link to make your payment. But if you did not make the payment at that time, there is a banner on your Stride dashboard with a link.
     • If the payment link is not working or you run into an error, you will still receive an invoice in the mail with instructions on making a payment online or over the phone. The invoice usually arrives 5-7 business days after you complete the enrollment.
3. How do I get my ID card?
   • After first payment is processed, allow 5-7 business days for your insurance company to send your welcome packet and ID card. If you need access to your ID immediately, you can try creating an account on your insurance company's member portal. You may need your insurance ID number to create an account, so you may have to call the insurance company to find out what it is. 
4. How do I create an account on my insurance company's website? 
   • Usually you’ll have to wait 4 or 5 days after submitting your application before you're able to create an account, since your insurance company takes a few days to receive the information from Healthcare.gov and process the enrollment.
5. What does the pink banner at the top of my Stride dashboard mean? 
   • This banner notification means Healthcare.gov is requesting documents to verify your information. Most likely you are receiving financial assistance from the government to make your plan more affordable in the form of a tax credit called the Advanced Premium Tax Credit (APTC).
   • Be sure to click on the pink banner and follow the instructions by the deadline listed.
   • Note: even after you upload documents, the pink banner is going to remain on your dashboard until the deadline. But if you uploaded your documents, no further action is needed! Just be on the lookout for any follow-up emails from Stride or Healthcare.gov.
6. Where can I find a summary of my plan benefits?
   • Your insurance company will send you a summary of your plan benefits in your welcome packet. You can also check your insurance company's website for the most accurate version.
7.  How do I make updates to my plan?
   • On your Stride dashboard, find your health plan under My Benefits. Select "Manage Plan", then "Update Application" and follow the instructions for the update you'd like to make.
   • You will be asked to review all the questions on your application, receive new eligibility results, and be asked to e-sign again.
8.  How do I cancel my plan?
   • Follow the instructions here to cancel your plan.
     • Remember, November & December is Open Enrollment and you’ll be able to shop again, but if you cancel a plan from January-October you may not be able to enroll again until the next Open Enrollment in November 2024.