My documents are not uploading!

Not sure if your documents went through? Refresh your screen to see if your documents were successfully loaded. If you see a green check mark, it means the document has been successfully uploaded.

For faster processing, try uploading a smaller file-size document. You can take a screenshot of your document on your mobile phone or computer and upload the screenshot image. You can also use your phone to take a picture of a document and then upload that.

If you still do not see the file name and a green check mark, you will need to email your documents to support@stridehealth.com. Be sure to include: 

1. The email address used for your application 
2. The documents you need to upload
3. And any notes or comments about the documents

Once our support team uploads the documents to your dashboard, someone from our Member Experience team will reply directly with a confirmation!