What to do if your app crashes or you see a bug




  • Jonathan Sigal

    If I kill the app , will I lose the mileage I already have recorded.

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  • Tade

    Hi Jonathan! Great question--you will not lose your mileage if you restart the app.

    All of your deduction data is saved to our servers, so closing out the app will not affect your saved data.

    Even if you lose your phone, or break it, or switch phones for some reason--you can simply log back into your account on a new phone, and your data will be there waiting for you!

    Let me know if you have additional questions! Feel free to reach out to us at drive@stridehealth.com.

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  • member
    stride tax has stopped
    close app
    send feedback
    then it automatically close.  I cannot start my stride app at all to use for uber driving
    on my android phone
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  • Patrick

    Hi there!

    We have a fix for this bug that is available in beta on the Play Store now. Simply updating to that version (1.19.2) will fix this issue. 

    To join the beta test, simply scroll to the bottom of the app detail page and tap I’m in > Join.

    Let me know if you have any other questions I can help with today!


    -Patrick @ Stride

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