[Android] Help! What do I do if my app is recording incorrect mileage?

First, have you recently reinstalled the app on your device? If not, please follow the directions below. Rest assured, your data is saved to Stride's secure servers and not locally to your phone; Reinstalling the app won't impact your data in the least!

1) Delete the app from your phone 

2) Re-download the app from the Play Store

3) Log back in with the email address that you originally used to sign up

Otherwise, to ensure optimal quality with our mileage tracking app, we recommend the following tips:

• Most importantly, you’ll want to review your phone’s settings and ensure the following–For “Location Permission,” the Stride app should be set to “Allow all the time,” otherwise your device may shut down our app when it’s running in the background (which leads to inaccurate mileage when you’re actively tracking!). You’ll also want to confirm that the “Precise Location” setting is toggled on, and that “Battery Optimization” is turned off for the Stride app (again, you don’t want to restrict an app’s GPS features when using them).

• You can also add storage permissions (also by going to Settings > Apps > and locating the Stride app).

• Clear data/cache (Settings > Apps > Stride > Storage > Clear data and clear cache. 

As a reminder, keeping your phone plugged into a charger while tracking mileage should prevent any power-related settings from interfering with your drive recording and will help your phone track mileage more accurately. Recording in 3-4 hour increments is also recommended. 

If you continue to experience incorrect mileage, please don't hesitate to reach out to our Member Experience Team here.