Technical Issues and Bugs

What to do if your app crashes or you see a bug

Qwerty Keyboard
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It sounds like you found a bug within your app! There are a couple of different troubleshooting options to make sure that the app is working properly again:

1. Close and restart the app

You do so by double-clicking the home button of your iPhone (or by tapping the Recent Apps button on your Android phone) and swiping up on Stride.

2. Uninstall and reinstall the app

For iPhone:

1) Delete the app from your phone (don't worry, none of your account data will be lost!)

2) Re-download the app from the App Store

3) Log back in with the email address that you originally used to sign up

For Android:

1) Delete the app from your phone (don't worry, none of your account data will be lost!)

2) Re-download the app from the Play Store

3) Log back in with the email address that you originally used to sign up

3. If your bug is related to a mileage tracking issue, check out one of the below articles for instructions!

4. Not seeing any of your saved data? Check out this article for help.

Need help with the Stride app? Send a support request here!

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4 comments

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  • Jonathan Sigal

    If I kill the app , will I lose the mileage I already have recorded.

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  • tade.anzalone

    Hi Jonathan! Great question--you will not lose your mileage if you restart the app.

    All of your deduction data is saved to our servers, so closing out the app will not affect your saved data.

    Even if you lose your phone, or break it, or switch phones for some reason--you can simply log back into your account on a new phone, and your data will be there waiting for you!

    Let me know if you have additional questions! Feel free to reach out to us at drive@stridehealth.com.

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  • member
    stride tax has stopped
    close app
    send feedback
    then it automatically close.  I cannot start my stride app at all to use for uber driving
    on my android phone
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  • Patrick

    Hi there!

    We have a fix for this bug that is available in beta on the Play Store now. Simply updating to that version (1.19.2) will fix this issue. 

    To join the beta test, simply scroll to the bottom of the app detail page and tap I’m in > Join.

    Let me know if you have any other questions I can help with today!

     

    -Patrick @ Stride

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