Why am I getting an "unspecified error" when I try to finish my application?

There are few reasons why this message happens and here are some steps to troubleshoot:

1. Try changing your device: If you're using a mobile device, try using a desktop and vice versa
2. Verify all the dates of birth, legal names (as they appear on the Social Security cards), Social Security numbers, and citizenship/immigration information is correct.
3.  Start over: When you return, instead of clicking "Continue application," select "Delete" and "Start over" 
   1. Enter your zip code and this will take you back to the page that says "Find plans in your area." Proceed to follow the instructions and find the original plan you were applying for.
   2. Once you find the plan, click enroll and work through the application once again.
4. Did you also enroll on healthcare.gov, or Georgia Access for a plan with the same start date? If this is the case, it may be blocking your enrollment on Stride because the system is detecting two insurance applications with the same start date. You will need to decide which application you want to keep, and cancel the other one.
5. Are you applying for an Oscar plan in Florida? 
   1. Unfortunately, Oscar is no longer accepting new applications in Florida this year.
   2. If you've selected an Oscar plan and are receiving an "Unspecified Error" message, it means that you will need to select a new plan with a different insurance carrier. 
   3. Go back to your Stride Dashboard, and instead of continuing your application, select "Delete" and then "Start Over." This will send you back to our shopping experience to pick a new plan and start again!

If you're still seeing unspecified errors, feel free to reach out to us at strie.link/support and we'll do our best to assist!