The three main reasons for validation errors are a discrepancy with the information you entered, a complete or incomplete application through healthcare.gov, or your application encountered a web bug.
Let's try the following:
- Check that you have a good Internet connection
- If you're on a mobile device, consider switching to desktop and using Google Chrome as your browser
- Go back through your application and review the following information:
- The dates of birth and SSNs are correct for all family members
- First and last names match what is on your Social Security cards
- Are you currently enrolled in Medicaid? If so please verify with your Medicaid office that you are now eligible to be dis-enrolled, so that you can enroll in the marketplace
- If the error persists, return to your Stride dashboard and select Delete Application or Start Over
- Check your email—Did you recently receive an eligibility notice from Healthcare.gov, letting you know you are approved to enroll? It would look like this:
If this is the case, then the best thing will be to grab that eligibility result and contact Healthcare.gov at (800) 318-2596 to finish enrolling. You can request to use Stride as your broker since we were assisting you with the application.
- If you did not get an eligibility result in your email, can you return to your dashboard, and click "Delete Application"? After doing this you'll be able to start over with a new application.
- If you are on a mobile device, try completing the application on a computer, preferably using Google Chrome as your browser.
If you are still receiving validation errors, we recommend you go to Healthcare.gov. We do not want you to miss out on enrolling yourself and your family in a health plan for 2025.
- Stride is an official Healthcare.gov partner that submits applications directly through their site, so no need to worry! Healthcare.gov is the source of truth here and will get you enrolled in time!
- You can also enroll directly through Healthcare.gov's website by clicking here
You can access your existing application by providing the application ID at the top of your eligibility results notice that you should have received before completing the application.
The notice will look like the image below and will have a unique 10-digit number next to the Application ID:
How to add Stride as your broker of record:
- Agent/Broker of Record: Noah Lang
- NPN: 17068737
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