Why am I getting a "Validation Error" message on my application?

The three main reasons for validation errors are a discrepancy with the information you entered, a complete or incomplete application through healthcare.gov, or your application encountered a web bug. 

Let's try the following:

• Check that you have a good Internet connection
• If you're on a mobile device, consider switching to desktop and using Google Chrome as your browser
• Go back through your application and review the following information: 
  1. The dates of birth and SSNs are correct for all family members 
  2. First and last names match what is on your Social Security cards
• Are you currently enrolled in Medicaid? If so please verify with your Medicaid office that you are now eligible to be dis-enrolled, so that you can enroll in the marketplace
• If the error persists, return to your Stride dashboard and select Delete Application or Start Over
• If this error persists, did you recently complete an application on healthcare.gov, or did your previous plan already roll over into the next year? This may be why your application is getting a validation error, because you have already completed an enrollment with the same start date. You will need to decide which application you want to keep. If you want to cancel the application that you completed on healthcare.gov (or cancel the plan that auto-renewed) you will need to log into healthcare.gov to cancel it, or call them at (800) 318-2596. After this you should be able to finish on Stride, or delete the Stride application and start a new one.

If you still need assistance please reach out to us at stride.link/support.