I want to link my bank, but it won't link or it's not listed on the app!

The Stride app uses a third-party bank integration provider called Plaid to facilitate our bank integrations. You can learn more here: What is Plaid?

There are a few reasons why you may be having issues linking your bank account with the Stride app! 

We recommend starting with this simple troubleshooting method: 

• Unlink, and then re-link your bank account to see if that resets your bank integration
• To unlink your account:
  • Navigate to the main menu by tapping on the profile icon located in the upper left-hand corner of the home screen > 
  • Select "Settings" >
  • Tap on "My Bank Accounts" > 
  • Delete the bank integration from your account.
• Then re-link your bank by following the steps outlined in this link under "Link your bank account".

Can I use Stride's bank integration with Plaid for multiple accounts?

If the same bank login credentials are used for multiple accounts, there's no option to specify which account transactions are pulled in.

Your best option would be to work directly with your bank to create separate login credentials for each of your accounts. 

Unfortunately, we're afraid we can't control the bank integration options after you log in; These settings are controlled by Plaid and are out of our hands.

If the above doesn't work or if you don't see your bank or credit card company listed when you type it in the "Select your Institution" search field, there are several reasons why you may not see them on Plaid's list! Scroll down for more information. 

• Plaid doesn't support your bank or credit card company (or "financial institution"): According to Plaid, their "network of supported financial institutions is vast and growing"—But they haven't integrated with everyone yet! 
• Plaid may be unable to reliably connect or access data and has removed a financial institution from its search flow, which could be a temporary or permanent block: This can be due to bank server reliability or that a major change has occurred and requires modifications to Plaid's processes—This could be anywhere from online banking updates to fundamental upgrades to backend security processes. Sometimes an institution can simply decide to block third parties from accessing financial data and then it can take time for Plaid to work with them on what the institution may need or want from Plaid to initiate the integration again. 

We do apologize for the inconvenience and understand the frustration when your financial institution isn't supported. You can still add your work-related expenses into the app manually instead, using the yellow "+" button on your home screen (and then tapping the "Add Expense" button).