Why did my transactions stop updating?

If you notice your transactions haven't updated, several reasons could be causing connection issues! 

Credential changes: Have you recently updated the login and password associated with the financial institution you have linked in the Stride app? If not, first verify your credentials on your financial institution’s website, and then go back to the Stride app and try reconnecting your account. 

• • If you see a "The credentials you provided were incorrect" error message from Plaid, troubleshoot through the following steps:
    • Did you accidentally mistype your username or password?
    • Did you also try verifying your credentials on your financial institution’s website? Ideally from a web browser vs. a mobile app. 
    • Mobile apps can add extra space when using autofill. Check for any extra spaces!
    • If you utilize a password manager, double-check that the stored credentials are up-to-date. 
    • Also, make sure the correct financial institution was selected!

Blocked by notifications: Plaid could be blocked from accessing your account due to a required action. For example, ever login to an account and immediately get new terms of service pop-up that you can't close out of until you tap the "accept" button? If your bank or credit card account has any actions that require your completion, you'll need to log in to your online banking portal and accept them in order for Plaid to reconnect. 

Technical difficulties: Your financial institution's website could be down for routine maintenance or technical difficulties. Sometimes the technical issue is on Plaid's side. Always feel free to reach out to Stride and we'd be happy to check on the status of your financial institution's integration with Plaid. Fill out this form to do so. 

You can also try reinstalling the Stride app and relinking your account as troubleshooting steps while waiting for your transactions to update.