To dispute ACH transactions to/from your Stride Save* debit account

You can dispute “Received” ACH transactions. Received ACH transactions are transactions that you did not initiate, and that were not authorized or not processed as agreed upon. 

Except in instances involving fraud, you can’t dispute “Originated” ACH transactions, as you initiated these. 

To dispute an ACH or Visa transaction:

1. Complete this Dispute Form
2. Sign and date the form.
3. Submit your completed form to our team support request.

If you need help completing the dispute form (or have any other questions!), please contact our support team support request.

*Stride Savings LLC is a financial technology company and is not a bank. Banking services are provided by i3 Bank, Member FDIC. The Stride Mastercard Debit Card is issued by i3 Bank pursuant to a license from Mastercard, Inc. and may be used anywhere Mastercard cards are accepted.