Caroline
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Activity overview
Latest activity by Caroline-
Caroline created an article,
How do I submit a payment to Renaissance?
You can set up automatic payments or submit a one time payment through your Renaissance account on www.RenMemberPortal.com. Login/Register on www.RenMemberPortal.com. Click into “Payment” and then...
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Caroline created an article,
When will I be charged for my dental plan?
When you enroll in a Renaissance dental plan, the billing information you submit is used to set up monthly automatic payments. Renaissance will bill you on the 5th day of the month, starting the mo...
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Caroline created an article,
Is the Renaissance dental coverage a PPO plan?
Yes, all 3 Renaissance dental plans are PPO plans, which means they offer partial coverage for out-of-network dentists.
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Caroline created an article,
Why is the website not loading?
We're currently investigating a known issue that causes users to see the message "The page you're looking for doesn't exist." when they attempt to login to their Stride account. If you see the scre...
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Caroline created an article,
Can you call me?
Unfortunately, our support team is unable to make outbound calls at this time. You can always reach us at 415-930-9110, M-F, 9am-5pm PST, at your convenience. Thank you for your understanding! If y...
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Caroline created an article,
How do I order glasses or contacts online?
If you have Renaissance+VSP vision insurance through Stride, you can use their online Eyeconic service to order glasses or contacts. Eyeconic is VSP’s only in-network, online vendor. By staying in-...
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Caroline created an article,
When will I get my health insurance ID card?
Your insurance company will send you a welcome packet and ID card in the mail within 10 days of receiving your first health insurance premium payment! (Note: There may be delivery delays due to COV...
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Caroline created an article,
Does the dental plan cover braces, Invisalign, or other orthodontic treatments?
Unfortunately, Renaissance’s dental plans do NOT currently cover adult orthodontics. If you are over the age of 19, you are not eligible for orthodontic coverage through Renaissance. The Renaissanc...
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Caroline created an article,
How much do the Essentials or Complete dental plans cover for the cost of major services?
The amount you'll pay for major services will lower each year you're on your Essentials or Complete dental plan, for the first 3 years. If you need a major service (including crowns, extractions, ...
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Caroline created an article,
Why did Renaissance charge me incorrectly for my plan?
If you purchased both dental and vision coverage from our dental & vision partner, Renaissance Dental, you will only be billed one combined charge for both plans. You can verify your dental and vi...