Adam
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How do I access and export my receipt photos?
You can export your receipt photos from your Stride Tax web dashboard. Simply login using the same email and password you used to create your Stride Tax account. Clicking the blue "download my rece...
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Why am I getting an "unspecified error" when I try to finish my application?
There is currently a bug on Stride's site that is resulting in an "Unspecified Error" message appearing at the very last step of the application and preventing users from confirming their plan sele...
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My documents are not uploading!
Refresh your screen to see if your documents were successfully loaded. If you see a green check mark, it means the document has been successfully uploaded. For faster processing, try uploading a sm...
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Is my application complete?
Your application status is determined by the following terms: 1. Covered means that your application has been submitted to the marketplace and your insurance carrier. You're all set! 2. Pending me...
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Why is the application saying I'm not eligible for Special Enrollment?
If you receive a message saying you're not eligible for Special Enrollment, it means you accidentally selected 2020 as your application year! 1. To correct this, head back to your dashboard and sel...
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Did you receive the documents I uploaded?
If you see a green check mark next to your document name, it means that we have received your documents! If there is no document name or green check mark appearing, it means we haven't received you...
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My documents are uploaded. Now what do I have to do?
Once you've uploaded all the documents required, there is NO further action needed. Keep an eye out for messages from Stride or your exchange, there is a chance you may need to provide more documen...
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Why did my price go up after I completed my application?
There are two reasons why you might see a price change after completing an application: You answered certain information incorrectly on your application that made you ineligible for a premium tax...
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Do I need to create a Covered California account?
Creating an account with Covered California is optional! Setting up a Covered California profile can be helpful for purposes of managing your plan, but it is not required! Any documents being requ...
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What does EDE pending mean?
EDE pending means that your application has been submitted to the marketplace, but that additional documentation is required! When completing your application, you should have received an email le...