Roadside Assistance - Allstate Roadside Assistance

Background:

Stride has partnered with Allstate to offer our members comprehensive, transparent, easy to access and affordable roadside assistance plans that get them back on the road.

When members choose an Allstate Roadside membership plan, they’ll receive 24/7 roadside assistance no matter where they are in the U.S. Roadside services include towing, tire changes, jump starts, lockouts and fuel delivery (fuel at member’s expense). Allstate offers 3 levels of roadside for more coverage with bigger membership benefits include discounts on services for their immediate family as well as access to trip-planning tools and savings on travel and car buying. Other plans can be reviewed on Allstate’s website here.

Please note: Members do not need an Allstate policy to purchase a Roadside membership plan.

Agent process:

(1) Educate members about Stride’s partnership with Roadside Assistance from Allstate

(2) Members can be directed here to enroll or they can call 1-800-347-8880.  

(3) You can use the macro Other Products and Partnerships::Allstate Roadside Assistance program

(4) Over the phone, you can explain that Allstate Roadside is independent coverage, members do not need to be Allstate Insurance customers to enroll. Members can easily enroll online or over the phone and the plan will be active 72 hours after enrollment. Coverage is up to $100, so any overage would be out of pocket. However, Allstate finds this max amount easily covers the majority of rescues. 

(5) If a member has more questions about Roadside Assistance that aren't touched upon in this article, please guide them to contact Allstate directly.

What is Allstate’s role and what is Stride’s role here?

Through Stride, Allstate is offering their Roadside Assistance plan for $69/year for the first year and then $79 at renewal. This product covers:

• The purchaser and up to one additional family member in any car they are driving or as a passenger (additional household members can be added for $.084/month)
• Jump, tire, gas, lockout still applies
• 3 services per year
• $100 towing benefit

What makes Allstate’s Roadside Assistance program different from their competitors?

Allstate Roadside has nationwide coverage and affordable pricing (monthly pay option). This program also covers 3 family members in any car they are driving or as a passenger. Allstate offers a fully digital option to request a rescue versus calling. 

What is the enrollment criteria and how do members enroll?

Roadside Assistance from Allstate is available in most states (CA residents currently excluded), but commercial vehicles are not covered. Enrollment is easy: Members can enroll over the phone or online. Information they’ll want to have handy: Name, address, and payment method. 

A fulfillment kit with a membership guide will be sent after enrollment with the member’s membership ID. They will need their membership number to register an online account here. 

FAQs from Allstate's website:

"How do I get roadside assistance?
You can get roadside assistance in three different ways:

1. Add roadside coverage to your auto insurance policy
2. Purchase a roadside membership
3. Pay-per-use in your time of need

Each option has different benefit limits, features, and prices, but all three options come with Allstate's award-winning rescue technology and the only crowd-sourced rescue network in the industry — resulting in faster rescues for our customers.

How does roadside assistance work?
You can access and use Allstate's roadside assistance services through the Allstate mobile app for Android and iPhone. There, you can get immediate help whether you have roadside coverage on your auto policy, membership with Allstate Motor Club, or want pay-per-use towing or other services. Just open the Allstate Mobile app and tap on roadside assistance.

You can also request roadside assistance via phone at 1-800-ALLSTATE and select roadside assistance from the menu.

When can I use roadside assistance?
You can use roadside assistance if your car isn't running and you need a tow, you've locked your keys in your car, have a flat tire, dead battery, or run out of gas*.

Roadside coverage on your auto policy and a membership plan allows you to pay an annual fee for a certain benefit limit that you can use throughout the year on roadside assistance. Pay-per-use roadside assistance means that you pay a fee every time you request assistance."

Important links:

Roadside Assistance Frequently Asked Questions