If you've entered your zip code on your dental application and can't proceed, we recommend to:
- Check that you entered the same zip code on your application that you did when you first started searching for a plan. Plan prices are based off of zip codes, so if you enter one zip code at the beginning of your search and a different one on your application, you'll need to go back to the beginning and check that they are the same.
- Make sure the zip code you're entering corresponds to the city you live in. A good way to double-check is to Google your zip-code and see what city shows up.
- Logout of your Stride account: Sometimes the simplest fixes work wonders. Try logging out and then back into your account. Once you log back in, you'll see a green button to "Continue Application". Click there to confirm all your information is correct and submit the application.
- Make sure you are using Google Chrome as your browser: If you are using another web browser, try logging into your Stride account from Google Chrome in order to submit your application.
- Use an Incognito window: Already using Google Chrome? Try logging into Stride and submitting your application from an Incognito window.
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