Your insurance company will send you a welcome packet and ID card in the mail within 10 days of receiving your first health insurance premium payment! (Note: There may be delivery delays due to COVID-19)
Once your plan has officially started, you will be able to access your ID cards and plan information online through your insurance company's member portal. Go to your insurance company's website to register.
My information is not registering on my insurance company's member portal.
If your plan has just started within the last 10 business days, it's possible that your insurance company is still processing your application and uploading your information into their database. If you cannot register online, this does NOT mean your coverage is not active. If you have successfully made your first insurance payment, your coverage is active.
We recommend waiting a full 10 business days from when your plan started to try registering online.