Why was my health plan cancelled before it started?

If you applying during a special enrollment period, the most common reason a plan is cancelled before it starts is due to lack of documents!

For some special enrollment periods, you often need to provide documents before your plan can be submitted for approval. If you don't provide those documents your plan may be cancelled and you'll need to apply again (pending you still have time in your qualifying event window).

As an example, if you lost your employer based coverage and applied for a plan on Stride through a Special Enrollment, you would need to submit documents proving that you 1) had the coverage in the first place 2) and that you involuntarily lost it.

Note: The Federal Marketplace was re-opened on February 15, 2021 due to the impact of the global COVID-19 pandemic. There is currently a nation-wide Special Enrollment Period running through August 15, 2021 (and until December 31, 2021 for CA residents). Members won’t need to provide any documentation of a qualifying event (e.g., loss of a job or birth of a child), which is typically required for SEP eligibility.

The document will need to clearly identify:

• That you lost qualifying health coverage in the past 60 days or will lose coverage in the next 60 days.
• Your name
• The date of coverage loss.
• A full list of appropriate documentation can be found here.

Without those documents, your plan won't be submitted! If you plan was cancelled due to this reason, please resubmit your plan with the appropriate documents. As always feel free to reach at support@stridehealth.com.