You can reset your New York State of Health login credentials
directly on the state website!
- Navigate to the website for the New York State of Health
- Click on the "Log in" button on the upper right-hand corner of the screen and then select "Individuals & Families" from the dropdown menu; OR click on the "Individuals & Families" link at the top middle of the page and click on "Returning users: Click here to login"
- On the log-in screen, there are two links below the "Sign in" button, "Forgot Username?" and "Forgot Password?" (There's also a "Create account" link, if you're a new user who's feeling lost).
- Click on "Forget Password?" to begin the process of resetting your password, but please note that the first field you have to enter is your username, so the "Forgot Username?" link if you're not certain.
You can also call the NY State of Health directly at (855) 355-5777 for assistance!
Let the representative know that you need to reset your username and password. They'll prompt you for your full name and personal details.