Tips for mileage tracking issues on Android devices

A recent update to Android devices is automatically disabling location tracking to save battery life, and that interferes with Stride's ability to track your miles properly.

Stride wants to ensure you aren't missing out of any of your miles so we've listed step by step instructions for fixing this issue on the four different settings causing the problem. We've ordered the instructions by device type.

Samsung

Battery Optimization

1. Go to Apps and select Settings. Next, select Device Maintenance or Battery.
   • From Device Maintenance, select Battery, and then Battery Usage. 
   • From Battery, select Battery Usage or go to step 3 if there is no Battery Usage button.
2. Select the ⋮ menu in the upper right. Next, select Optimize Battery usage.
   • In the drop down, select Apps not optimized, then All Apps.
   • If the device already shows All Apps, swipe down and scroll to S and look for Stride
3. Toggle it off so that Stride can track your trips.

Power Saving Mode

1. Go to Apps and select Settings.
2. Select Device Maintenance, Battery or Power Saving.
3. In the Power Saving Mode section, toggle to Off to disable Power Saving Mode.

App Power Monitoring

1. Go to Settings and select Device Maintenance or Battery
   • From Device Maintenance, select Battery, then Battery Usage.
   • From Battery, select Battery Usage.
2. Swipe down to App Power Monitor and select Unmonitored Apps.
   • Select Edit or Add App. Next, select Stride and then Done.

Smart Manager

1. Go to the Smart Manager app and select Battery
2. Select Detail from the App optimization or App power saving.
3. Select Self-Employed from the list, next change the setting to Turned off.

LG

Battery Optimization

1. Go to Settings. Next, swipe to locate and select Battery. Then, select Battery Usage
2. Swipe to locate and select Ignore optimizations. 
3. Swipe down and scroll to S and look for Stride.
   • Tap the app icon to ON to let Stride track trips without interruptions for battery optimization.

Battery Saver

1. Go to Settings and select Battery.
2. Select Battery Saver Mode and toggle Off to disable.
3. Battery Saver mode will also disable location services from time to time.
4. Make sure location services are turned on after your phone has a sufficient charge and after you disable Battery Saver mode.
   • Location services are listed in your phone’s Settings. Select Security & Location. Next, set Location to ON. Make sure location services are set to High Accuracy. From Location, select Mode and set to High Accuracy.

Motorola

Battery Optimization

1. Go to Settings and select Battery.
2. Select the ⋮ menu in the upper right corner and select Battery Optimization.
3. Select All Apps and swipe down and scroll to S, then look for Stride
4. Disable the setting for Stride so you can continue tracking trips without interruptions for battery optimization.

Battery Saver

1. Go to Settings and select Battery
2. Select Battery Saver Mode and toggle OFF to disable.
3. Make sure location services are turned on after your phone has a sufficient charge and after you disable Battery Saver mode.
   • Location services are listed in your phone’s Settings. Select Security & Location. Next, set Location to ON. Make sure location services are set to High Accuracy. From Location, select Mode and set to High Accuracy.

Pixel, Nexus, and Other devices

Battery Optimization

1. Go to Settings and select Battery.
2. Select the ⋮ menu in the upper right corner and select Battery Optimization.
3. Select All Apps and swipe down and scroll to S, then look for Stride
4. Disable the setting for Stride so you can continue tracking trips without interruptions for battery optimization.

Battery Saver

1. Go to Settings and select Battery
2. Select Battery Saver Mode and toggle OFF to disable.
3. Make sure location services are turned on after your phone has a sufficient charge and after you disable Battery Saver mode.
   • Location services are listed in your phone’s Settings. Select Security & Location. Next, set Location to ON. Make sure location services are set to High Accuracy. From Location, select Mode and set to High Accuracy.