My drive recording's map shows a straight line!

It sounds like you may have recorded your mileage in an area with poor cell service.

We call this the "airplane bug" because it makes your recorded drives look a bit like you took a quick trip in an airplane — it occurs when you have poor cell service, or when your phone is running too many apps at once.

When your phone can't connect to GPS continuously, the app will look at your starting and ending points of that time period and connect the dots, so to speak.

When this happens, we recommend taking these steps:

1) Delete the incorrectly recorded drive

2) Add in this drive manually

3) Close any apps that you're not actively using. This will help Stride function as expected!

If you are still seeing a straight line in your drives, you should follow these next steps to reset your app and get rid of the issue

1. Kill and restart the app

You do so by double-clicking the home button of your iPhone (or tap the Recent Apps button on your Android phone) and swiping up on Stride.

2. Uninstall and reinstall the app

For iPhone:

1) Delete the app from your phone (don't worry, none of your account data will be lost!)

2) Re-download the app from the App Store

3) Log back in with the email address that you originally used to sign up

For Android:

1) Delete the app from your phone (don't worry, none of your account data will be lost!)

2) Re-download the app from the Play Store

3) Log back in with the email address that you originally used to sign up

3. Update your location permission settings

For iPhone:

It's possible your app is not tracking mileage correctly due to some location settings on your phone. 

You can do so by following these steps:

1) Open the Settings app on your phone

2) Click "Privacy"

3) Click "Location Services"

4) Scroll down to Stride Tax, and ensure that your location permissions are set to "Always"

For Android:

In your phone settings

1) In your Settings app, go to "Location"

2) Make sure that your location permission is turned on at the top of your screen!

In your Stride app settings

1) In your Settings app, go to "Apps"

2) Scroll down to "Stride Tax"

3) Click "Permissions"

4) Make sure that your location permission is turned on!

4. Lastly, If none of these options help then you can contact us and we can help! 

Email us at taxhelp@stridehealth.com with the following details, and we can investigate the issue:

- The email address attached to your Stride account

- A brief description of the problem you’re seeing

- The dates and times of some drives that were not recorded correctly