Oh no! It sounds like you may need to turn on location permissions for Stride.
If you navigate to the Settings app of your phone, you can enable location permissions for Stride. Make sure GPS is turned on for your phone as well!
Already enabled? Here's a tip: Running too many apps at once can affect your phone's ability to track your location. You may see improvement if you close any other apps that you're not actively using (by double tapping your home screen and swiping up on them) when you use Stride.
Still not working? Email us at firstname.lastname@example.org with the following details and we can get your app up and running again:
- The email address attached to your Stride account
- A brief description of the problem you’re seeing
- The dates and times of some drives that were not recorded correctly